FAQ

SHIPPING

All orders unless otherwise stated, will be shipped out between 2-3 weeks from the date of placing your order. You will be notified via email once your order has been shipped. International shipments are subject to additional duties, taxes and other customs fees. We are not responsible for tariffs or custom fees. Please note packages can sometimes take 4-6 weeks to be delivered, we recommend following your tracking email.We are not responsible for any lost, stolen, or damaged packages once the package has been shipped.

ISSUES

We cannot change any information on an order once it has been shipped. If you made a mistake (incorrect shipping address or wrong qty), please email us with your order number and issue

DAMAGES

If your order arrives defective, incorrect, or incomplete please contact our customer service email address below.

DIGITAL MUSIC

Once you complete a purchase of downloadable music, the sale is final, complete, and non-refundable. Under no circumstances will the portion of your order that contains digital music be refundable.

CONTACT

If nothing above answers your question, please email us. Please be sure to include your full name, order number, and any additional information regarding your purchase so that we may better assist you. Customer service email is omarapollo@opendoormgmt.us